Overview:
* Location in Westfield, MA at Gulfstream Aerospace -7 Char Drive, Westfield, MA 01085
* This is an on-site position
* Monday - Friday 8:00 am - 5:00 pm (ish)
* Salary: $29 -34/hr - pay is determined on alignment to the job description and experience working in an enterprise environment
Job Description: Sr. Service Technician
* Self-directed
* Users Supported: ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor
* White glove Deskside experience
* Top-notch Customer focused
* Ticket management
* Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects
* Must be able to work independently and take initiative to identify, track, and resolve issues
* Effectively manages up as needed
* Good interpersonal skills, including collaboration and communication
* Self-aware of gaps in skills, works to improve
* Engaged in cross-training efforts amongst peers; where applicable
* Contribute to site-level operational readiness, process improvement
* Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
* Executes End user projects as required
* May need to assist with other network/infrastructure activity needs as requested.
* Maintains knowledge of new technologies resulting in continued client satisfaction.
* Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
* Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.
* Escalates service problems and issues to the service manager appropriate.
* Experience with Microsoft Teams
* Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
* Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
* Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours
Common Applications supported at this site, specifically:
* Windows 10
* Citrix VDI
* Office 365
* SharePoint
* Microsoft InTune
* iPhone, iPads
* Windows laptops, desktops, Microsoft SurfacePro
* Snap-on intelligent toolbox
Site-specific requests:
* Very high customer service skills
* Readiness to learn.
* Ability to work independently, flexible
* Self-starter and motivated. Need to be able to work independently and a solid group contributor.
* Should be able to work in front of a user or remotely from their desk