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GENERAL FUNCTION: Provides support for all functions of Transaction systems and processing systems. Support varies from image capture on a sorter, rejected item MICR line and amount repair, reviewing transactions for capture reconciliation expert balancing, adjustment approval, adjustment input, reviewing transactions for negotiability and fraud prevention before point of deposit, and all intermediate functions and general system troubleshooting. Additionally, responsibilities may include, processing mailings, receipt, document prep, data entry and machine operations (image machines, print machines, and insertion machines).

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows procedures outlined for the negotiability review of transactions to reduce fraud through Mobile and ATM deposit capture

• Reviews account history within ACE to determine action on deposit

• Decisions all deposits/checks within the deposit review queue for no action, hold or return determination

• Validates all money order presentment within deposit review as set by guidelines

• Inputs advice of corrections within system

• Performs daily set up, maintenance, preparation of work areas and operation of image capture machines and/or devices

• Prepares transactions for image capture by inspecting for hardware, staples, paper clips, paper tape receipts, ensuring transactions are in the appropriate order and inserting control documents as specified by work type

• Performs Ten-Key input for MICR line completion, while maintaining consistent keying speed with accuracy

• Researches and resolves all out-of-balance transactions and uses Transaction Manager HGAA and IPCS to insert advice of corrections as needed

• Validates receipt of all received transactions following department tracking and escalation procedures

• Maintain and trouble shoot for all insertion equipment

• Meets and maintains production and quality standards as set by work type and process

• Escalates any issues to management that cannot be resolved

• Operate machinery (image machines, print machines, and insertion machines)

• May include mail operations such as preparing outgoing mail

• Other duties as assigned

MINIMUM KNOWLEDGE, SKILL AND ABILITIES REQUIRED:

• High school diploma or equivalent

• Two years of production-environment work experience, preferably with balancing and/or reconciling

• Strong verbal and written communication skills

• Must demonstrate strong analytical and logical reasoning skills for problem solving

• Capable of multi-tasking

• Work requires continual attention to detail in establishing priorities and meeting deadlines

• Previous PC experience with Microsoft Office products preferred. (Word, Excel, Outlook)

WORKING CONDITIONS:

• Normal Office environment with little exposure to dust, noise, temperature, and the like

• Extended viewing of CRT screen

• Some operational areas require tolerance to noise produced by processing machinery

• Must be able to lift 30lb

• Flexible working hours

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.